Essential Qualifications:



Possess a positive, outgoing and naturally curious Personality.

Legal ability to work in the US.

High school graduate.

Proficiency in reading, writing, and speaking English.

Proficiency in basic mathematical computations and reasoning.

Basic critical thinking capability.

2 years’ server experience in a high quality restaurant.

Ability to work a flexible workweek including nights, weekends, and holidays.

Ability to communicate clearly and courteously.

Strong knowledge of high quality restaurant service.                       


1. Fluency in a foreign language, preferably Spanish.

2. TIPS Certification.

3. CPR certification.

4. Serve Safe certification.

5. Proficiency in Microsoft Word and Excel.

ESSENTIAL SKILLS:             

1.Ability to work cohesively and to support unity within the staff.

2. Openness to guests and fellow employees.

3. Ability to work calmly and effectively under pressure.

4. Ability to perform Ford Fry Restaurants steps of service.

5. Thorough knowledge of food and beverage with particular strength in the menus of the candidate’s restaurant of employ.

6. Ability to follow a checklist.

7. Ability to take cues from guests’ and staff members’ behavior and demeanor as to their level of satisfaction or happiness and to address any issues that arise in a proactive manner.

8. Understanding and ability to adhere to all Ford Fry Restaurants standards, policies, and procedures.

9. Understanding, awareness, and concern for safety and security and knowledge of how to report any incidents.

10. Ability to maintain discretion and confidentiality, including matters relating to guests, staff, the restaurant, and the company.


Previous guest relations training.


1. Understand Ford Fry Restaurants style, practices, culture, terminology, organizational structure, and general philosophy. Use these principles as guideline for behavior.

2. Consistently follow all Employee Handbook policies and practices and adhere to all Federal, State, and Local laws.

3. Maintain professional appearance, behavior, quality of work, integrity, openness, and accessibility to employees and guests.

4. Offer guests of the restaurant an expertly served beverage/dining experience.

5. Conform to service philosophy and all points of service outlined in the Service and Training Manual

6. Understand and consistently exhibit the ability to speak intelligently about all food and beverage items offered at the restaurant of employ. Use this ability to guide guests through the menu.

7. Understand be able to perform all aspects of opening and closing side duties (‘sidework sheets’).

8. Anticipate guests’ needs by constantly scanning the room and picking up cues from facial expression, body language, and demeanor

9. When problems arise, address quickly, appropriately, and proactively when possible

10. Maintain attendance and timeliness in accordance with the Employee Handbook and the restaurants’ schedule

11. Respect guest and restaurant confidentiality

12. Work to maintain a clean and organized work environment at all times

13. Recognize and address potentially intoxicated, disruptive, or undesirable guests

14. Report unsafe working conditions, operational needs, and equipment or other aspects of the restaurant in need of repair to management

15. Properly handle and report guest and employee accidents

16. Respond properly to restaurant emergencies or safety situations

17. Attend and participate in all required meetings

18. Use BEO to prepare necessary and effective mis-en-place for any function

19. Service all needs for any private event or function

20. Perform other tasks or projects as assigned by Ford Fry Restaurants management.


            A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions performed with or without reasonable accommodation.

             This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

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